Can I order from overseas?
Yes, you are welcome to place an order from overseas using one of our recognised payment methods.
Can I change my order?
Once you have placed your order and it has been confirmed, we are not able to make any changes. This is because our teams process the orders very quickly through the warehouse to ensure delivery is swift and this leaves no opportunity to change an order.
Can I cancel my order?
Once you have placed your order and it has been confirmed, we are not able to cancel the order and it will be sent to you. This is because our teams process the orders very quickly through the warehouse to ensure delivery is swift and this leaves no opportunity to cancel the order. If unwanted goods are received they may be returned to any of our stores or posted back to us.
Why do you need my email address?
We use your email address as a unique means of identifying you. We will use it as your login name for your account with us, and any communications regarding your order will be sent to this address.
What if I am not in when you deliver?
The courier will try to leave the parcel with a neighbour or find a place where they can leave it safely but in any event they will always leave you a calling card so you know where to find the parcel. If this is not possible they will still leave a calling card telling you how to arrange re-delivery.
Can I collect my order from your distribution centre?
Unfortunately for health and safety reasons, customers cannot visit our distribution centre to collect their order. Our couriers try hard to make delivery convenient for you, so we are sure you can find a suitable alternative.
How to order dresses for a group event?
Placing A New Group Order: Submit one order for the whole group. This will insure that we will not continue with the order unless all sizes are available. We can ship items to separate addresses if necessary at a added cost, but please try to ship to one address to avoid complications.
Indicate which dress goes to which person/address in the comment section of the order form.
How do I place an ORDER?
To place an order, click on the ADD TO CART button from any item page and complete the order form.
All orders must be submitted online. If you have an existing order, you may use the live-chat or call to make changes.
How can I search by ITEM#, COLOR, SIZE, PRICE?
Catalog database shows all continued/current items that may or may not be available at the factory or our warehouse.
Please note that availability of dresses constantly change.
In-store inventory database shows items that are available at our warehouse, available for immediate shipping.
Why does my record show BALANCE DUE even though I have provided credit card data?
You may see a balance due amount showing on your record even though you provided us the payment information. This is because we often do not charge your credit card until the day of shipping, in case your order is not available.
Can I see a dress in OTHER COLORS?
We apologize for not having all colors mentioned showing on the item page, but all pictures we have are already online. Most of our dresses come in standard colors/shades. If not, it is mentioned on the page.
WHERE IS YOUR STORE?
We are online store only, but we have office/warehouse.
Do you have PRINTED CATALOG?
We do not have any printed catalogs available. Please use our website.
Do you SHIP to OTHER COUNTRIES?
Yes, we ship world-wide.
How secure is your website?
We take security very seriously and have partnered with Venda to provide our website. Venda has been certified to Tier 1 of the Payment Card Industry Data Security Standard (PCI) which is the highest level of PCI compliance certification and ensures that customers' data is secure when they purchase products online. Venda undergo an annual independent audit to maintain their Tier 1 PCI DSS certification. TJX UK (trading as TK Maxx and HomeSense) also maintain appropriate administrative, technical and physical security safeguards to ensure your personal information is protected.
